1. All prices are exclusive of all taxes
2. Above price cannot be clubbed with any other offer given by LG

AMC prices applicable for

AIR CONDITIONER : Which are manufactured within 7 years from the date of entering into AMC contract and AMC end date should be < 8 years from date of manufacturing.
Other products : Which are manufactured within 5 years from the date of entering into the AMC contract and AMC end date should be < 6 years from the date of manufacturing.

Manufacturing date shall be ascertained by LG engineer from the product serial number

LG Engineer/ Representative will provide receipt of payment made against services charges/AMC in the form of Electronic Receipt (SMS from LG Care and E-Mail).

Annual Maintenance Contract
# No Discount applicable in Water Purifier Labour AMC.

Term & Conditions
(LG Best Care Plan)

This Terms and Conditions (“AMC”) is entered between LG Electronics India Limited (“LGEIL”) and the Customer (“You”) as specified on the invoice/receipt issued by _______________. This AMC is for the maintenance of the product and shall be from the date of purchase. Under this AMC, LGEIL undertakes to maintain your product used at the registered address, subject to terms and conditions mentioned hereinafter.

1. The AMC shall be valid for a period as mentioned in the invoice.
2. Acceptance/ renewal of AMC shall be at the sole discretion of LGEIL.
3. Renewal of the AMC after its expiry or after the expiry of the warranty period of the product, will be at the sole discretion of LGEIL and depending upon the model / age of the product     and usage period. The product must be in good working condition and the same to be certified by the authorised representative of LGEIL, before this AMC becomes effective. The     customer shall pay the necessary charges in the first instance for rendering the equipment so workable, for which LGEIL will submit an estimate for approval. This clause does not apply     if a AMC is renewed from the next day of date of termination of the warranty period or previous AMC period.
4. In the event of any complaint, please quote your name, address and the contract number to the LGEIL’s call center only. In order to enable LGEIL to discharge its obligation under this     AMC, the customer shall notify in writing any change in his address. In default whereof, LGEIL shall not be obliged to perform its obligations under this AMC till it receives such an     intimation from the customer. In such an event the removal and re-installation of the Product / Attachment will be done at an additional cost as per the rates prevailing on that date.
5. The AMC shall not cover repair/service under the following circumstances.
     A. Damage caused to the product due to floods, fire, accident, riot, breakage, pest, misuse, improper or negligent use, tampering, and leakage from pipes etc.
     B. Damage caused to the product due to failure to observe the operating instructions and precautions as mentioned in User's Manual
     C. Defects due to usage of non-recommended spares.
     D. Visits for customers re-training, for dismantling or for re-installation.
     E. Defects / Failures resulting from servicing / repairs done by a person other than the authorised representative of LGEIL.
     F. With regard to repairing the existing worn-out / defective part(s) or replacing the same and ascertaining the presence of above circumstances, the decision of LGEIL shall be final.
         In any such event, LGEIL will submit a prior estimate for approval or bill for the work carried out at the prevailing rates
6.  In the event of the inability to provide services under this AMC due to non-availability of spares /parts, LGEIL’s depreciation policy shall apply.
7.  LGEIL or its authorised agents will be entitled to retain any defective parts replaced during this AMC.
8.  While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the LGEIL shall not be held responsible for any loss arising.
9.  The AMC is neither terminable before the expiry period nor transferable in the event of resale / gift to any other person.
10. The equipment brought to the service center will remain there at customer risk and the LGEIL will not be responsible for any damages caused due to the factors beyond its control.
11. Damage to the product or any parts due to transportation / shifting is not covered under this AMC.
12. Scope of these terms & conditions is to attend to breakdown calls (Technical failure, Part failure, sealed system leakages). Customer shall be required to intimate about such       breakdown by getting complaint registered at LGEIL's Call Centre.
13. The AMC shall cover the following parts under the normal product warranty based on selected plan code HA/AC Products: Compressor, Thermostat, Relay, OLP, Fan Motors, Timers,       PCB, Heaters, Air dampers, Ice maker, temperature sensors, Evaporators, Condensers, Refrigerant charging, Driers, Capillary, Blowers, Fan Blade, Control box, Magnetron, Electrical       switches, transformers (internal), Diodes, Capacitors, Wire harness, Wash & Spin motors, Gear box, Clutch Assy., Drum, Inner tub, Bellows, bearing & lip seal, Drain motor, Pump,       Electrical valves, Buzzer, Suspension, Key Membrane, Remote-PCB. HE Products: Chassis, PCB, LCD module, Electrical switches, PDP module, SMPS, Speakers, Capacitors,       Diodes, Transformer, Transistors, IC, Remote-PCB.

AMC Plan Wise Coverage for below product

Product:   Air conditioners, Refrigerators, Washing Machine, Television, Microwave, Audio, Dishwasher, Air Purifier, Styler

AMC Plan Wise Coverage for Water Purifier

      Non RO model only 2 time HM service with pre filter replacement in one year.
      Half Yearly AMC valid for 6 month with one HM service with pre filter replacement (for both RO & Non RO Model)
      Main liner crack, Doors, Bulbs, Remote rubber pad, stabilizers, consumables, and any damage to the aesthetical components shall not be covered under this contract.

14. This AMC does not include any kind of software support or installations. LGEIL shall not be responsible for damage to, or loss of, any programs, data or removable storage media       including any consequential loss or damage.
15. All third party peripherals, whether purchased as a part of a system, or bundled with it, come with the prevailing agent's warranty, and LGEIL makes no warranty whatsoever on their       behalf. E,g. USBs, Printers, UPS, etc.
16. This AMC will not be valid for any item not supplied or certified from LGEIL and covers the base configuration only shipped from LGEIL Factory. Any additions / alterations to hardware       will not form part of AMC and will be chargeable to customer.
17. LGEIL will repair / replace any defective parts and correct any problems resulting from workmanship free of charge. LGEIL reserves the right to use reconditioned parts with       performance parameters equal to those of new parts in connection with any services performed under LGEILs warranty. Defective parts needs to be submitted to LGEIL or Authorized       Service Center and becomes property of LGEIL.
18. LGEIL's liability under this AMC is limited to providing services and replacement of necessary parts as covered under this AMC. LGEIL will not be liable for damages, death, injuries,       health or any consequential damages of whatsoever nature to any person or property by use or operation of the product. Maximum liability (direct and indirect) of LGEIL under this       AMC will be limited to the amount paid by the customer for availing services under this Contract.
19. Customer agrees that LGEIL may collect and process the data provided by the customer for the purpose of providing the services under this AMC.
20. The validity, interpretation and performance of this AMC shall be governed by the laws of India and the parties hereby submit to the exclusive jurisdiction of the courts of competent       jurisdiction at Delhi
21. Pricing, terms and conditions of this AMC are subject to change without any notice.